Although getting an outsider’s impressions can be valuable, this person may not obtain a deep enough understanding of what you do and why you chose to implement certain processes in the way you did. There have been many success stories stemming from the use of business process consultants, but there has also been a fair share of disappointments in which companies feel that they failed to gain suitable recommendations.

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To maximize your chances of obtaining a good outcome, you and your consultant should meet in advance so that you can discuss your expectations and clarify the reasons why you thought business process consultancy could help your company. This will guide the consultant during the business process evaluation.